REFUND POLICY
We stand behind our products and are confident that you will be satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee.
To be eligible for a refund, please follow these steps:
- Contact us within 30 days of the purchase date to request a refund.
- Provide valid proof of purchase such as an order number with a brief explanation for the return.
- Provide proof of any defect/cause of dissatisfaction
- Upon inspection of the issue, we will process your refund to the original payment method.
Please note that shipping and handling fees are non-refundable. Refunds will be processed within 5-10 business days after the issue has been verified.
If you have any questions or concerns regarding our refund policy, please contact us at support@crystalvibe.shop. We are always here to help.