We stand behind our products and are confident that you will be satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee.

To be eligible for a refund, please follow these steps:

  1. Contact us within 30 days of the purchase date to request a refund.
  2. Provide valid proof of purchase such as an order number with a brief explanation for the return.
  3. Provide proof of any defect/cause of dissatisfaction
  4. Upon inspection of the issue, we will process your refund to the original payment method.

Please note that shipping and handling fees are non-refundable. Refunds will be processed within 5-10 business days after the issue has been verified.

If you have any questions or concerns regarding our refund policy, please contact us at support@crystalvibe.shop. We are always here to help.